1. Introduction
This policy outlines the operational, legal, and customer-related guidelines for Hive Five SAAS Solution, a Software as a Service (SaaS) IT company delivering cloud-based subscription software solutions. It ensures compliance with regulatory requirements, transparent business processes, and high-quality customer experience.
2. Subscription Services
- The Company provides access to its proprietary SaaS platform on a subscription basis, allowing customers limited, non-exclusive rights to use the software as specified.
- Subscription plans vary by tiers, features, user counts, and billing cycles are of 90 days. Customers must select plans that best suit their business needs.
- Subscription fees are payable upfront or according to agreed billing cycles. Failure to pay may result in access suspension or termination.
- This subscription is valid for 90 days and will renew automatically upon expiration.
- The deployment time for our SaaS solutions is typically within 72 hours after billing is completed. This ensures you get quick access to the fully configured, ready-to-use software.
- In contrast to other services, we also offer a generous grace period for subscription renewal, ensuring that your work continues uninterrupted even if your subscription expires and can’t be renewed immediately due to unforeseen circumstances.
3. Customer Onboarding and Support
- New customers undergo a structured onboarding process including training, documentation access, and dedicated support channels.
- The Company offers multiple support tiers aligned with subscription levels, including email, chat, and phone support.
- Customer data privacy and security are paramount; all data handling complies with applicable regulations such as GDPR.
4. Implementation Policy
Hive Five SaaS Solutions provides ready-to-use software designed to streamline and enhance your business operations. Our responsibility is to deliver fully functional SaaS applications ready for deployment.
For successful implementation, client companies are required to appoint their own internal team or employees to manage and lead the implementation strategies, integration, training, and user adoption. This ensures alignment with the company’s specific processes, goals, and workflows.
Hive Five supports clients by providing the software platform, documentation, and necessary technical support. However, the planning, execution, and change management related to implementation rest with the client’s designated personnel.
HRM SaaS Implementation:
Clients assign their HR team members to configure employee data, attendance, payroll settings, leave policies, and performance metrics. They define workflows such as approval hierarchies and integrate with existing systems if needed. Client staff lead employee training and handle ongoing data management.
Project Management SaaS Implementation:
Project managers set up projects, timelines, resources, and task assignments within the software. Clients customize workflows, roles, and permissions to fit their operational model. Internal teams use the platform to track progress, communicate, and report, managing all project-related changes.
Helpdesk and Support SaaS Implementation:
Clients designate customer service team members to configure ticket categories, SLA policies, and escalation rules. They integrate communication channels such as email or chat tools. The client leads training of support agents and manages the ticket workflow and knowledge base updates.
Recruitment & ATS SaaS Implementation:
HR recruiters and hiring managers upload job descriptions, create hiring workflows, and define evaluation criteria in the system. Clients manage candidate communications, schedule interviews, and track progress through the hiring pipeline. The ATS is adapted to internal recruitment policies by the client.
Accounts and Billing SaaS Implementation:
The client’s finance team enters financial data, configures billing cycles, tax settings, and payment gateways. They customize invoicing templates and reporting needs. Clients are responsible for ongoing bookkeeping, reconciliations, and financial compliance using the platform.
POS & Inventory SaaS Implementation:
Store or inventory managers input product listings, prices, stock levels, and supplier information. Clients set up sales workflows, barcode scanning, and point-of-sale hardware integration if applicable. The client handles stock replenishment processes and sales reporting.
Email Marketing Automation SaaS Implementation :
Marketing teams import contact lists, craft email templates, and set up campaign workflows and triggers. The client manages list segmentation, personalization rules, and analyzes campaign effectiveness. All content creation and schedule management are driven by internal marketing staff.
In all cases, Hive Five delivers the software with standard functionality, while client-appointed employees take responsibility for configuration, customization, user training, and ongoing management aligned with their unique business needs.
5. Intellectual Property and License
- The Company retains all intellectual property rights to the SaaS platform and any associated software components.
- Customers receive a license to use the software internally only and may not copy, modify, distribute, or reverse engineer the product.
- Customers are responsible for maintaining the confidentiality of their access credentials.
6. Acceptable Use and Compliance
- Customers must use the platform only for lawful purposes and adhere to the Company’s Acceptable Use Policy.
- Prohibited activities include misuse, unauthorized access, data scraping, or distributing harmful content.
- Violations may lead to immediate suspension or termination without refund.
7. Term and Termination
- Subscriptions commence on the activation date and continue for the selected period unless canceled according to company terms.
- Customers may cancel subscriptions with prior notice, as outlined in their agreement.
- The Company reserves the right to terminate accounts for contractual breaches or inactivity.
8. Data Protection and Confidentiality
- The Company implements industry-standard security measures to protect customer data during collection, storage, and transmission.
- Confidentiality agreements govern the handling of sensitive information between the Company and its customers.
- Customers retain ownership over their data, with provisions for data export and deletion upon subscription cancellation.
9. Liability and Warranty
- The Company provides the SaaS platform “as is” with commercially reasonable efforts to maintain uptime and performance.
- Liability for damages is limited to subscription fees paid within the prior 12 months.
- The Company disclaims warranties except as explicitly stated in the subscription terms.
10. Modifications and Updates
- The platform may be updated or modified regularly to improve functionality, security, or comply with regulations.
- Customers will be notified in case of major changes that impact service availability or terms.
- Updates are included as part of the subscription.
11. Governing Law and Dispute Resolution
- This policy is governed by the laws of the jurisdiction where the Company is registered.
- Any dispute arising out of or related to the subscription will be resolved through mediation or arbitration before litigation.
12. Acceptance of Policy
The Company reserves the right to amend this policy with notice given to customers via email or through the platform.
By subscribing to the Company’s SaaS platform, customers acknowledge and accept the terms outlined in this policy.
